Effective Date: Sep 10, 2025
Booking & Payment Policy
- A minimum deposit of 30% of the total tour cost is required at the time of booking.
- The remaining balance must be paid 30 days prior to departure.
- For bookings made within 30 days of departure, full payment is required at the time of confirmation.
- Payments can be made via bank transfer, credit card, or other approved methods.
- Debit/Credit card payments will incur an additional 1.8% convenience charge.
- Cheques/Drafts must be drawn in favour of “Saiyu India Pvt Ltd”.
Price & Rate of Exchange
- All prices are quoted in INR (Indian Rupees) and are subject to change without prior notice due to fluctuations in foreign exchange rates, fuel surcharges, taxes, or government regulations.
- Any increase in the exchange rate affecting land arrangements, airfare, or related services will be borne by the traveller.
Visa & Travel Documentation
- Obtaining a valid passport and visa is solely the traveller’s responsibility.
- The company may provide assistance but is not responsible for rejection, delay, or errors in visa processing.
- Travel documents will be released only after receipt of full payment.
Cancellation Policy
- All cancellations must be made in writing.
Applicable Cancellation Charges:
- 60–45 days prior to departure – 20% of total cost
- 44–30 days prior to departure – 25% of total cost
- 29–25 days prior to departure – 50% of total cost
- 24–10 days prior to departure – 80% of total cost
- 09–0 days prior to departure – 100% of total cost
- No refunds will be provided for unused services, no-shows, or early departures.
Refunds
- Refunds (if applicable) will be processed after deducting cancellation charges.
- Refunds are subject to clearance from airlines, hotels, or service providers.
Force Majeure / Unforeseen Circumstances
The company shall not be liable for loss, delay, or changes arising from:
- Natural calamities, strikes, or government restrictions
- Flight cancellations or delays
- Epidemics, pandemics, or other circumstances beyond control
Any additional expenses incurred under such conditions will be borne by the traveller.
Travel Insurance
- Basic travel insurance is included in the package. Please review the policy carefully.
- Optional upgrades or add-ons are available at an extra cost.
- For travellers aged 60 years and above, higher premiums may apply.
Liability
- The company acts solely as an intermediary between travellers and airlines, hotels, transport operators, and other service providers.
- We are not liable for injury, loss, accident, damage, delay, or irregularities caused by third-party suppliers.
- Travellers are responsible for ensuring they are medically fit for international travel.
Special Requests & Conditions
- Sightseeing missed due to closures, holidays, weather conditions, or operational reasons will be substituted where possible. Refunds will not be provided.
- Special requests (room preferences, meals, seating, etc.) are subject to availability and supplier confirmation.
Governing Law & Jurisdiction
- All disputes will fall under the jurisdiction of Gurgaon, India courts only.